Frequently Asked Questions
Everything you need to know about shopping with Yoto Homepage.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless they are defective.
Do you offer international shipping?
Yes, Yoto Homepage ships worldwide. Shipping costs and delivery times vary depending on the destination country and will be calculated automatically at checkout.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We strive to use organic cotton, recycled polyester, and eco-friendly dyes across 60% of our current collection, with a goal to reach 100% by 2026.